We welcome your notifications wherever possible if you find that you are running late for an appointment, as we do understand that circumstances may arise unexpectedly.

(Wherever possible we will endeavour to notify you if we are running late, but please be aware that this is not always feasible due to the unpredictable nature of medical consultations).

Last minute cancellations are very difficult for us to fill, so we respectfully ask that you please inform us of any cancellation at least 24hrs beforehand. In cases of last-minute cancellations with less than 24hrs notice, or for missed appointments, we do reserve the right to charge you a non-attendance penalty fee.

If any skin samples are taken during your visit, they will be sent for expert analysis with a Dermatopathologist (a highly trained medical Doctor whose expertise is in the diagnosis of skin specific conditions from assessment and interpretation of skin samples under a microscope).

There will be additional fees for this, billed directly to you by the Dermatopathologist once they have completed their report on your sample. Medicare rebates will cover a proportion of these costs.

In order to access any Medicare rebates, you will require a valid referral from your GP or another specialist at the time of your consultion.

The practice is equipped with Medicare Online / Medicare Easyclaim, which means in most cases Medicare rebates will able to be claimed and processed through our terminal at the time of paying your account, thus saving you the need to visit Medicare on a separate occasion.

We welcome patients who are covered by the Veteran’s Affairs scheme. Please ensure you bring along your DVA card to your appointment.

You will still require a valid referral in order to claim your consultation fees through DVA.

As far as we are aware is the case with every other practice that provides an outpatient service like this practice does, none of the private health insurance companies will cover any attendances or fees. There have been instances of coverage for international travellers with some of their health funds. You will be responsible for any dealings with your Private Health fund, so if you need to, please clarify with your individual health insurance company.

When it comes to Worker’s Compensation cases, although we are more than happy to see you and be involved in your care, please be aware that we will NOT deal directly with any Insurance company due to the administration work required and the difficulty that we have in receiving correct and timely payments from them. 

You alone are responsible for paying any and all of our fees that you may incur at the time of your consultation in full. You will be provided with your receipts and all the necessary documentation of your visits and treatments, which you will then be able to use to claim costs back from the Insurance company that covers your Worker’s Compensation.

When it comes to Medico-Legal cases, upon formal written request from your Lawyer or Legal representatives we will happily provide written summaries of your diagnosis and visits to us, as well as copies of any relevant investigation results. Please note that fees will be applicable in all cases, and these will be charged to the person or company making the request.

Given the varied nature and length of each case report, these fees will differ each time and shall be determined solely by the Dermatologist creating your report.